Customer (Dis)service

I’m thinking about making a new life rule: If your company is large enough to need a call centre, I don’t want to be your customer.

Unfortunately, this doesn’t really work for services like heat/hydro/telephone/internet, but I’m thinking it might be a good one to implement for consumer goods.

I won’t get into the hours wasted on the phone; being transferred from one agent to the next and resolving nothing. This also isn’t to say that I haven’t encountered helpful agents- I have. It’s just that the times I’ve been frustrated are many, and I’m sure I’m not alone.

Essentially, this just reinforces that the best, most personable, approachable, and satisfying businesses are the ones with faces; the ones in our own backyards.

#shoplocal links {pretty things edition}

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